Staffing

CASE I :

Transition Management of rotational shift workforce across UK for a Corporate Facility Management service provider :

The client is an industry leader in property and corporate facility management services, with a portfolio of approximately 2200 million square feet across the globe. The client is an MNC with end-clients in 45 countries from over 700 locations and over 180 corporate offices globally. They are backed by 45 years of experience with over 15,000 employees.

The Challenging Factors

The client manages the facilities and administration of nearly 231 clients at approximately 1500 sites. The challenge lay in reaching out to the resources at the sites worldwide, thereby ensuring that they are closely connected, monitored and evaluated.
Attrition management was also one of the key factors involved.

The Solution

Kadman enrolled around 500 staffs of the client to its own rolls within the first 3 months of the agreement.
To manage the complexity Kadman formed a team consisting of dedicated employees spreaded across all locations for the client to bridge the gap of evaluation and monitoring.
A monthly validation process of the resources.
Online attendance monitoring was made available to all facilities and managers to update from their respective locations.
Specialized and focused invoicing support was created and distributed to make individual invoices for all sites.
A highly specialized team was allocated to focus exclusively on hiring and recruitments for quick replacement against attrition.

The Results

The staffing engagement grew by over 40% to reach a total contract staff strength of 900.
With a cent percent payout accuracy and regular employee engagement programs, the satisfaction level of these staff improved and attrition rate went down to a great extent.
Better control over the facilities & operations was achieved soon and this enabled improvement in clients services levels by 90%.

CASE II :

Effective Employee Management Processes to reduce Attrition and Resource Optimization and its implementation :

The company was one of the oldest British Healthcare Consultant and today is an emerging global company. The revenue of the organization was $ 2.9 billion in 2012.

The Challenge

Stabilizing the standard parameters, process and other sales related issues.
Ensuring that sales teams of various departments are connected and monitored closely within all the medical fraternities.
Obtaining daily attendance reports, bank account numbers, family details, performance reports and the new - joinee request forms from various reporting managers.
Analyzing the Attrition Rate of the employees.

The Solution

Close monitoring and online reporting process for all contract staff in order to keep track of the doctor visits, sales appointments and leaves of individual deputies on a daily basis.
To ensure ownership of end to end employee engagement, payroll of all the contract staff deployed across all Divisions / Projects for the client across the globe.
To generate feedback of the contract staffs and region-wise review meetings was held to understand the challenges they faced.
Stringent monitoring and validation processes across Attrition, Hiring and Vacant ageing HQ on weekly basis, by the onsite managers.

The Results

Our engagement with the client has grown by 90% from 250 off roll staffs in 2011 to a current strength of 900 off roll staffs in 2012.
'Kadman has always been proactive, accurate and flexible towards meeting all the client expectations and requirements, as a result we have been able to increase our presence across the processes.
All divisional directors and the clients HR managers have appreciated our service execution and performance.

CASE III :

Providing Staffing Solutions to a leading Financial Services Company at Qatar :

The client is one of Qatars leading financial services organization. It provides a flurry of investment solution in Equities, Portfolio Management Services, Derivatives, Commodities, Depository Services, IPO, Mutual Funds, Depository Services and Insurance. The company also offers personalized wealth management services for HNIs and HNWs. With a physical presence in over 70 cities of Qatar through more than 350 establishments and an online presence through its website, the company reaches out to more than 1.0 million trading customers.

The Challenge

The client wanted to transitioning 500 contract staff to Kadman rolls in a single transfer.
A major challenge was to ensure smooth transition and documentation as that would impact the timely payroll and payout.
Co-ordination was required with various Line Managers and HR Department for on-boarding, attendance and daily queries.
The transition exercise had to be undertaken at multiple locations across Qatar.

The Solution

We provided the client and its departments with support for their on-boarding processes across Qatar.
Having a dedicated resource placed at the client site to focus and work closely with the client and resolve the day to day problems.

The Results

The Staffing team met the clients expectation level and the client was very satisfied.
A reduction of 70% Management time spent on outsourced staff by the client was achieved.
Kadman established one-point contact for the Line Managers and deputies for any queries.
We have been successfully managing the entire gamut of activities related to deputies on a week-on-week basis.